Kiah Organic & Wholefoods Warehouse

We purchased the large produce box. All the produce was boarder rotten, we got a pineapple which was the size of an orange. I won’t ever shop from there ever again and I definitely let my friends n family just how dodgy this place is. They clearly don’t value there customers to send this kind of food out to them. I regret that I only have photos of the zucchini that was already badly rotten and not eatable.

We have been enjoying the chai and yummy food here for a while however there is one consistency - sadly the service could do with some attention… multiple times they have forgotten a part of my order and I’ve had to wait then re ask politely where it is to at times be given no apology for now a cool drink and then a rush crumpled toasted bread be slammed into a takeaway box to be told “your going to eat it anyway” Just a sad service more often than not. Please maybe a refresher on customer service and manners and a better system when someone orders and getting a whole order at the same time. I get it drinks may be sooner or later but forgetting parts of our order nearly every time. And we only order maybe 2 or 3 things at a time. Going to try elsewhere and may come back in a few months and see if it’s improved by then. Just be aware of this when you go.😉

I saw the organic store when approaching JB Hifi, and I was tempted to have brunch after shopping next door. Suddenly, there was a kind of accident as I’m heavily pregnant and in urgent of using the restroom. Unfortunately, all the staff in Jb Hifi was occupied, and I couldn’t find the way to the WC, which needs a key and is shared between these two stores. So I went into the cafe and asked for help, but a tall, long-haired woman in her mid-twenties, refused to help me find the WC with such an unpleasant attitude, telling me to go back to Jb Hifi and ask for help instead of asking her. But I thicken my skin to ask anyway because I can’t hold any longer. She unavoidably gave me the key and instructions. I returned to the cafe to return the key and wanted to order a drink in favour of lending the WC key. But her attitude wasn’t any nicer. I still grabbed a big drink bottle and told her I didn’t need the drink but to pay for lending the WC key. Seriously, I’m disappointed and, of course, didn’t get brunch there. I just thought she could have won a big score for customer service from me and turned it into a profit for the store by offering a genuine attitude, which everyone can easily provide to anyone for non-profit, but unfortunately, it became a loss. What a shame, as the store already has good products but can’t afford to get genuine staff to represent and align with the product quality.